Nomad Support
We’re here to help you travel smarter and stay connected wherever you go.
If you have any questions or run into issues while using the Nomad app, this page is the best place to start.
Contact Us
Our support team is available to assist you with any questions about eSIMs, travel insurance, eVisa applications, or technical issues.
Email: raza@forma.city
Response Time: Within 1–2 business days
Support Hours: Monday–Friday, 9:00 AM – 6:00 PM PT
Common Issues & FAQs
1. I didn’t receive my eSIM after purchase.
Check your inbox (and spam folder) for a confirmation email from our eSIM partner. If you still don’t see it, contact us with your order ID.
2. My eSIM isn’t working.
Make sure your device supports eSIM and that you have a stable internet connection for installation. If problems persist, email support and include a screenshot of any error messages.
3. How do I check my eVisa application status?
Visa processing is handled by our partners. You’ll receive updates via email. If your application is delayed, reach out and we’ll help coordinate with the provider.
4. Can I get a refund?
Refunds are subject to the policies of each third-party provider (eSIM, insurance, or visa). Contact us and we’ll help facilitate the request.
5. Can Nomad access my funds?
Nope. Your Grid smart account is controlled by your passkey, and transactions only sign on your device.
6. Why do I need a passkey?
Passkeys give hardware-backed biometric security; they’re required before we let anything touch your wallet.
7. What happens behind the scenes when I make a payment?
Nomad triggers your device passkey, signs the transaction locally, then submits it through your Grid smart account.
8. Who holds the wallet keys?
You are the sole person that is in control of wallet keys.
9. Can I recover my account if I lose my phone?
Yes, your account can be recovered via the registered email. For guidance on how to do this, please reach out to raza@forma.city.
10. Is Nomad available on Android?
Nomad is currently only available on iOS.
Legal & Policies
Terms of Service
Privacy Policy
Tips for Faster Support
When contacting us, please include:
Your full name
The email address associated with your Nomad account
A brief description of the issue
Screenshots, error messages, or order numbers, if applicable
Nomad Support
We’re here to help you travel smarter and stay connected wherever you go.
If you have any questions or run into issues while using the Nomad app, this page is the best place to start.
Contact Us
Our support team is available to assist you with any questions about eSIMs, travel insurance, eVisa applications, or technical issues.
Email: raza@forma.city
Response Time: Within 1–2 business days
Support Hours: Monday–Friday, 9:00 AM – 6:00 PM PT
Common Issues & FAQs
1. I didn’t receive my eSIM after purchase.
Check your inbox (and spam folder) for a confirmation email from our eSIM partner. If you still don’t see it, contact us with your order ID.
2. My eSIM isn’t working.
Make sure your device supports eSIM and that you have a stable internet connection for installation. If problems persist, email support and include a screenshot of any error messages.
3. How do I check my eVisa application status?
Visa processing is handled by our partners. You’ll receive updates via email. If your application is delayed, reach out and we’ll help coordinate with the provider.
4. Can I get a refund?
Refunds are subject to the policies of each third-party provider (eSIM, insurance, or visa). Contact us and we’ll help facilitate the request.
5. Can Nomad access my funds?
Nope. Your Grid smart account is controlled by your passkey, and transactions only sign on your device.
6. Why do I need a passkey?
Passkeys give hardware-backed biometric security; they’re required before we let anything touch your wallet.
7. What happens behind the scenes when I make a payment?
Nomad triggers your device passkey, signs the transaction locally, then submits it through your Grid smart account.
8. Who holds the wallet keys?
You are the sole person that is in control of wallet keys.
9. Can I recover my account if I lose my phone?
Yes, your account can be recovered via the registered email. For guidance on how to do this, please reach out to raza@forma.city.
10. Is Nomad available on Android?
Nomad is currently only available on iOS.
Legal & Policies
Terms of Service
Privacy Policy
Tips for Faster Support
When contacting us, please include:
Your full name
The email address associated with your Nomad account
A brief description of the issue
Screenshots, error messages, or order numbers, if applicable
Nomad Support
We’re here to help you travel smarter and stay connected wherever you go.
If you have any questions or run into issues while using the Nomad app, this page is the best place to start.
Contact Us
Our support team is available to assist you with any questions about eSIMs, travel insurance, eVisa applications, or technical issues.
Email: raza@forma.city
Response Time: Within 1–2 business days
Support Hours: Monday–Friday, 9:00 AM – 6:00 PM PT
Common Issues & FAQs
1. I didn’t receive my eSIM after purchase.
Check your inbox (and spam folder) for a confirmation email from our eSIM partner. If you still don’t see it, contact us with your order ID.
2. My eSIM isn’t working.
Make sure your device supports eSIM and that you have a stable internet connection for installation. If problems persist, email support and include a screenshot of any error messages.
3. How do I check my eVisa application status?
Visa processing is handled by our partners. You’ll receive updates via email. If your application is delayed, reach out and we’ll help coordinate with the provider.
4. Can I get a refund?
Refunds are subject to the policies of each third-party provider (eSIM, insurance, or visa). Contact us and we’ll help facilitate the request.
5. Can Nomad access my funds?
Nope. Your Grid smart account is controlled by your passkey, and transactions only sign on your device.
6. Why do I need a passkey?
Passkeys give hardware-backed biometric security; they’re required before we let anything touch your wallet.
7. What happens behind the scenes when I make a payment?
Nomad triggers your device passkey, signs the transaction locally, then submits it through your Grid smart account.
8. Who holds the wallet keys?
You are the sole person that is in control of wallet keys.
9. Can I recover my account if I lose my phone?
Yes, your account can be recovered via the registered email. For guidance on how to do this, please reach out to raza@forma.city.
10. Is Nomad available on Android?
Nomad is currently only available on iOS.
Legal & Policies
Terms of Service
Privacy Policy
Tips for Faster Support
When contacting us, please include:
Your full name
The email address associated with your Nomad account
A brief description of the issue
Screenshots, error messages, or order numbers, if applicable